📥 Bulk Import Bookings
Upload the 4PF bookings spreadsheet (.xlsx). Bookings will be inserted and a confirmation email sent to each client. Add a "Pickup Time" column, a "Drop-off Time" column, and/or a "Staff Name" column (matching a staff member's first name) to include those in the email and assign the job automatically.
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4 Paw Friend — Welcome Pack & Terms
Please read carefully before agreeing
4 PAW FRIEND
Client Welcome Pack · Terms & Conditions · 2026

Welcome

Thank you for choosing 4 Paw Friend. Founded by Joe McDonagh, we are one of South London's most trusted dog care providers, supporting over 100 active clients.

Insurance & Licensing

Public Liability · Care, Custody & Control · Employee Liability · Key Cover · Vehicle Insurance · DBS Checked Team · Local Authority Permissions.

Key Holding

Where clients provide keys, 4 Paw Friend accepts full responsibility. In the event of loss or damage, we cover all reasonable replacement costs.

Owner Responsibilities

Clients remain legally responsible for their dog at all times. You must disclose all relevant behavioural and medical information. Failure to disclose may result in immediate termination of services.

Cancellation Policy

• Less than 24 hours notice — 100% fee payable
• 24–48 hours notice — 50% fee payable
• More than 48 hours notice — 25% fee payable

Pricing & Payments

New clients pay in advance. Existing clients are invoiced monthly. Failure to pay may result in suspension of services.

Group Walk Eligibility

Group walks for dogs up to 20kg. German Shepherds, Cane Corsos and XL Bullies are not accepted for group walks.

Acceptance of Terms

By registering you confirm you have read this Welcome Pack, understand the Terms & Conditions and accept the Cancellation Policy.

Joe McDonagh — Founder & Director, 4 Paw Friend